Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays. During periods of high order volume, holidays, or unexpected circumstances, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email.
Shipping Times
We offer international shipping to selected destinations.
Order processing: 1–2 business days
Estimated shipping time: 7–12 business days after dispatch
Estimated total delivery time: 8–14 business days from the date your order is placed, excluding weekends and public holidays.
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your destination, customs clearance, local postal services, weather conditions, and other factors beyond our control.
Shipping Destinations
We aim to ship to customers internationally, subject to product availability and shipping restrictions.
Available shipping destinations and any applicable shipping costs will be displayed at checkout. If we are unable to ship to your address, we will contact you to discuss the available options.
Shipping Costs
Any applicable shipping fees will be displayed at checkout before you complete your purchase.
If free shipping is offered on your order, the applicable terms will be shown on our website or at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, when available.
Please allow a few business days for tracking information to become active or update after dispatch.
You can use the tracking details provided in your shipping confirmation to follow your order's progress.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee. Any applicable charges and the responsibility for paying them will depend on local laws and the shipping terms applicable to your order.
Delayed or Missing Orders
Although we do our best to ensure timely delivery, delays may occasionally occur due to customs inspections, carrier disruptions, severe weather, or other unforeseen circumstances.
If your order has not arrived within the estimated delivery window, please contact us at [Support Email] with your order number. Our customer support team will help you investigate the status of your shipment.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or been dispatched.
We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer, subject to applicable consumer protection laws.
Questions?
If you have any questions about shipping or your order, please contact us:
Email: [Support Email]
Store: Aveloria
We appreciate your patience and thank you for shopping with us!